TERMS & CONDITIONS


SHIPPING POLICY

SÄIE sells products in FINLAND and EU. Prices of the products includes VAT (24%). SÄIE reserves the right to modify the prices.

ORDERING

Order products by adding them into the shopping cart and paying them at the checkout. All customer information is treated confidentially. Information which are asked during the ordering process are used only to deliver the products, for customer care or solving any problems involving ordering, if not mentioned otherwise. When ordering products from the web store, you are advised to read all the user agreements. If you have problems ordering via webshop you can contact to us by email info@saie.fi or by phone +358 44 5707713.

Parcels are shipped by PostNord. Delivery time in Finland is 2-5 working days. In the EU area delivery time depends of the country of destination, approximately 3-8 working days. You can choose which address you want your parcel to be delivered to.


PAYMENT METHOD

You can pay your order with bank transfer when you get instructions to payment via email. You can also pay with Checkout Finland Oy when products and postal service is paid while ordering.

Checkout is trusted payment service. The service is maintained by Checkout Finland Oy (VAT nro: FI21966066) and Checkout Finland Oy is part of OP group.

Checkout provide your payment to webshop company. If you can see in your bank statement Checkout Finland Oy, we have transfered your payment. 

Webshop supply the products, marketing it's services and delivering products for customer. I you want to reclaim or return the product, you have to be contact with the webshop where you have ordered the product. 

Bank invoices

You have all Finnish bank payment methods available. You can pay with Aktia, Danske Bank, Handelsbank, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbank. You can see Checkout Finland Oy as a receiver in your bank statement, we transfer your payment to webshop company. In the webshop you are guided to pay in your bank safely.

Terms of the payment service. (english)

Checkout Finland Oy
Postal address:
Hämeenkatu 6 B
33100 Tampere
Street address:
Hämeenkatu 6 A, 5. kerros
VAT nro FI21966066
OVT-nro 003721966066


RETURN & EXCHANGE POLICY

If you have received a faulty item or you are not satisfied with your purchase, you have right to cancel the order within 14 days. The product has to be returned within 14 days from canceling the order. You can cancel the order by email, phone or mail. Before returning any items, please contact SÄIE for guidance for the return process.

Return address:
SÄIE
Pellavatehtaankatu 5 B 2,
33100 Tampere

The product has to to be untapped and repacked properly so it doesn't get damaged during the shipment. Returning expenses are on customers responsibility. The product can be returned by Post office and customer should get a receipt of the returned item. SÄIE returns the payment after the customer has returned the product or can show the returning receipt. SÄIE do not accept pay on deliveries or products which has been damaged or used. If you don't pick up your delivery it's not same as cancelling the order. If you are not picking your order, SÄIE collects 15e payment. If the package has been damaged by the Post office you need to make claim to Postal service.


COMMON TERMS

SÄIE has the right to cancel any order or payment, if anything suspicions arises. In this case customer will be contacted and informed by email. If there is any problems with your order or shipment SÄIE will contact you as soon as possible. ​SÄIE reserve the right to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits. These terms and conditions of sale are valid until further notice.